PERSONAL DATA PROTECTION POLICY

Cuckoo Vina (“Cuckoo Vina”, “CKV”, “we”, or “our”) respects your privacy and is committed to protecting the personal data of customers and users when accessing and using the website cuckoovina.com (“Website”).

This Personal Data Protection Policy (“Policy”) aims to explain how Cuckoo Vina collects, uses, stores, shares, and protects your personal data, as well as your rights regarding such personal data in accordance with applicable laws.

By accessing or using the Website or providing personal data to Cuckoo Vina, you acknowledge that you have read, understood, and agreed to the contents of this Policy to the extent permitted by law.

I. SCOPE AND APPLICABILITY

  1. This Policy applies to personal data collected and processed by Cuckoo Vina through the Website, purchase transactions, customer support services, and other activities related to Cuckoo Vina.
  2. This Policy applies to individuals who access or use the Website or provide personal data to Cuckoo Vina, including but not limited to customers, purchasers, and individuals contacting Cuckoo Vina.
  3. In the event that Cuckoo Vina provides services or features with separate personal data protection policies, those separate policies shall apply as a supplement to this Policy.

II. TYPES OF PERSONAL DATA COLLECTED

Cuckoo Vina may collect and process personal data necessary for the provision of products and services and the operation of the Website, including but not limited to:

A. Basic personal data

  • Full name;
  • Gender;
  • Phone number;
  • Email address;
  • Shipping address and/or billing address;
  • Information related to orders and transactions;
  • Content of feedback, support requests, complaints, or your communications with Cuckoo Vina;
  • Account information, if you register and use an account on the Website;
  • Technical information generated during your access and use of the Website, such as IP address, device type, browser type and version, operating system, cookie data, and similar technical information.

B. Other personal data

Depending on the features, services, or programs you participate in, Cuckoo Vina may collect other personal data when such collection is necessary, appropriate for the processing purpose, and carried out in accordance with applicable laws.

C. Sensitive personal data

In the event that it becomes necessary to collect and process sensitive personal data, Cuckoo Vina will perform the collection, processing, and protection of such data in accordance with applicable laws.

III. TIME AND SOURCE OF PERSONAL DATA COLLECTION

Cuckoo Vina may collect personal data directly from you or automatically generated during your use of the Website, including but not limited to the following cases:

A. When you provide information directly

  • Registering an account on the Website;
  • Placing an order or conducting a transaction;
  • Providing information to receive advice or support;
  • Submitting feedback, questions, or complaints;
  • Signing up for information or marketing content;
  • Participating in surveys, promotional programs, contests, or other activities organized by Cuckoo Vina;
  • Using chat functions or contact channels provided on the Website.

B. When you use the Website

Cuckoo Vina may automatically collect certain technical information regarding your device and activity on the Website, including information about the device, browser, IP address, cookies, and similar data, to operate, secure, and improve the Website.

C. From third parties

To the extent permitted by law, Cuckoo Vina may receive personal data from third parties involved in the provision of products and services, such as shipping providers, payment processors, technology service providers, marketing partners, or other partners.

The receipt and processing of personal data from third parties will be carried out in accordance with the processing purpose and applicable laws.

IV. PURPOSE OF PERSONAL DATA PROCESSING

Cuckoo Vina may process your personal data for the following purposes:

A. Providing products and services

  1. Receiving and processing orders;
  2. Confirming and updating order status;
  3. Delivering and installing products, if applicable;
  4. Processing payments and related transactions;
  5. Providing customer care and support services;
  6. Receiving and handling your feedback, complaints, or requests;
  7. Providing information related to products and services you have used or are interested in.

B. Operating and improving the Website

  1. Operating, maintaining, and securing the Website;
  2. Analyzing Website activity and performance;
  3. Improving user experience;
  4. Detecting and resolving technical issues;
  5. Researching, analyzing, and developing products and services.

C. Marketing and communication

To the extent permitted by law and/or based on your appropriate consent, Cuckoo Vina may use personal data to:

  1. Send information about products, services, promotional programs, and marketing content;
  2. Introduce products or services that Cuckoo Vina believes may suit your needs;
  3. Measure and evaluate the effectiveness of marketing, advertising, and promotional activities;
  4. Conduct surveys and market research activities.

You may opt-out of receiving marketing information according to the instructions provided in each message or through appropriate contact methods with Cuckoo Vina.

D. Security, fraud prevention, and legal compliance

Cuckoo Vina may process personal data to:

  1. Detect, prevent, and handle fraud, abuse, or violations;
  2. Protect the rights, property, and legitimate interests of Cuckoo Vina, customers, and related parties;
  3. Ensure the safety and security of the Website and information systems;
  4. Fulfill obligations in accordance with legal regulations;
  5. Serve the resolution of disputes, complaints, or related legal proceedings.

E. Other purposes

Cuckoo Vina may process personal data for other purposes if such processing is consistent with applicable laws and/or you have been informed and provided appropriate consent before implementation, when required by law.

V. STORAGE AND PROTECTION OF PERSONAL DATA

A. Storage of personal data

Cuckoo Vina stores personal data for the period necessary to fulfill the notified processing purposes, complete transactions, provide services, resolve complaints, handle disputes, or meet obligations in accordance with the law.

When personal data is no longer necessary for processing purposes and there is no legal obligation to continue storage, Cuckoo Vina will delete, destroy, or anonymize the data in accordance with regulations and appropriate technical capabilities.

B. Protection of personal data

Cuckoo Vina applies appropriate administrative, technical, and organizational measures to protect personal data from unauthorized access, collection, use, disclosure, alteration, or processing, as well as other risks during data processing.

However, no method of data transmission or storage can guarantee absolute security. Therefore, Cuckoo Vina cannot absolutely guarantee that personal data will always be protected from all risks arising beyond our reasonable control.

VI. SHARING AND TRANSFER OF PERSONAL DATA

Cuckoo Vina may share or provide personal data to related parties to the extent necessary for the purposes stated in this Policy and in accordance with applicable laws.

A. Service providers and partners

Including but not limited to:

  • Shipping and delivery units;
  • Payment providers;
  • Installation and warranty units;
  • Information technology service providers;
  • Data storage units;
  • Customer support service providers;
  • Advertising, marketing, and data analysis partners;
  • Other service providers assisting Cuckoo Vina in the process of providing products and services.

B. State agencies and competent authorities

Cuckoo Vina may provide personal data when such provision is necessary to:

  • Comply with legal obligations;
  • Comply with lawful requests from competent state authorities;
  • Exercise or protect the legitimate rights and interests of Cuckoo Vina;
  • Prevent, detect, or handle illegal acts.

C. Other cases

Cuckoo Vina may share personal data in other cases when your appropriate consent is obtained or when permitted by law.

D. Transfer of personal data abroad

In cases where personal data is transferred or access is allowed from outside the territory of Vietnam, Cuckoo Vina will perform the transfer and processing of data in accordance with applicable laws regarding personal data protection.

VII. YOUR RIGHTS AND OBLIGATIONS

A. Your rights

To the extent permitted by law, you have rights regarding your personal data, including:

  1. The right to be informed about the processing of your personal data;
  2. The right to consent or withdraw consent in cases where data processing is performed based on consent;
  3. The right to access and request a copy of your personal data;
  4. The right to request correction of inaccurate or incomplete personal data;
  5. The right to request the deletion of personal data in cases permitted by law;
  6. The right to request restriction of personal data processing in cases specified by law;
  7. The right to object to the processing of personal data in cases permitted by law;
  8. The right to file complaints, denunciations, lawsuits, or request compensation for damages according to the law;
  9. Other rights according to applicable laws.

When exercising the above rights, you may be required to provide information necessary for Cuckoo Vina to verify your identity and the validity of the request.

Cuckoo Vina will receive and process your request in accordance with applicable laws.

B. Your obligations

You are responsible for:

  1. Providing accurate, complete, and legal information when using the Website or transacting with Cuckoo Vina;
  2. Updating information when there are changes to ensure the information provided to Cuckoo Vina is accurate;
  3. Protecting account information, login credentials, and other security information under your responsibility;
  4. Respecting and protecting the personal data of others when providing data to Cuckoo Vina;
  5. Complying with applicable laws related to personal data protection.

VIII. DATA FROM THIRD-PARTY WEBSITES AND SERVICES

The Website may contain links to or integrations with websites, platforms, or services provided by third parties.

When you access or use third-party websites, platforms, or services, the collection and processing of your personal data may be governed by the privacy policy and terms of that third party.

Cuckoo Vina does not control the entire data processing activities of third parties and recommends that you carefully read the privacy policies of third parties before providing personal data or using their services.

In cases where the Website uses third-party cookies, analysis tools, advertising tools, or similar technologies, Cuckoo Vina will use and manage these tools in accordance with the notified purpose and applicable laws.

IX. POLICY CHANGES AND CONTACT INFORMATION

A. Policy changes

Cuckoo Vina may update or amend this Policy to reflect changes in business operations, the Website, technology, or legal regulations.

The updated version will be posted on the Website and will take effect from the time of publication, unless otherwise specified.

You should regularly check this Policy to stay updated on changes regarding personal data protection.

B. Contact

If you have questions, requests, or complaints regarding the collection and processing of personal data, please contact Cuckoo Vina through the contact information published on the Website.

Cuckoo Vina will receive and process requests related to personal data in accordance with applicable laws.