WARRANTY POLICY

Dear Customers,

First of all, CUCKOO VINA Company Limited (hereinafter referred to as CUCKOO) would like to thank our customers for your trust and cooperation over the past time. CUCKOO always looks forward to accompanying you in the future.

CUCKOO respectfully sends the Warranty Policy applicable from the April 2026 for product lines being distributed in the Vietnam market as follows:

1. Product warranty period

No	Categories	Origin	Warranty term
I. Cookwares
1	Non-stick pan	Korean	6 months
2	Pot set	Korean	6 months
3	Saucepan	Korean	6 months
II. Rice cooker
1	Mechanical Rice cooker	China - Vietnam	12 months
		Korean	12 months
2	Large capacity rice cooker	China	12 months
		Korean	12 months
3	Micom rice cooker	China	12 months
		Korean	12 months
4	HP rice cooker	China	12 months
		Korean	12 months
5	Induction Heating rice cooker	China	12 months
		Korean	12 months
III. Kitchen Appliances
1	Double and triple induction range	China – Korean	12 months
2	Microwave	China	12 months
		Korean	12 months
3	Air fryer	China	12 months
		Korean	12 months
4	Multi cooker	China	12 months
		Korean	12 months
5	Electric grill	China	12 months
		Korean	12 months
IV. Water – Air Purifier
1	Water Purifier	China	12 months
		Korean	12 months
2	Air purifier	China	12 months
		Korean	12 months
3	Dehumidifier	China	12 months
		Korean	12 months
V. Other products
1	Blender	China	12 months
		Korean	12 months
2	Dish dryer	China	12 months
		Korean	12 months
3	Iron steam	China	12 months
		Korean	12 months
4	Disinfectant solution dispenser	China	12 months
		Korean	12 months
5	Thermos bottle	China	12 months
		Korean	12 months
6	Oto Air Purifier	China	12 months
		Korean	12 months
7	Fruit grinder	China	12 months
		Korean	12 months
8	Vacuum Cleaner	China	12 months

* Note: For products distributed by CUCKOO, the label with 02-year warranty, if the product is invoiced from the April 2026 onwards, the warranty period will be 01 year according to the 2026 warranty policy.

2. Regulations on where to repair WARRANTY products are applied as follows

3. Warranty condition

Customers will have free warranty when products and components satisfy the following conditions:

Customers bring warranty products to branches of Cuckoo Vina Co., Ltd or authorized Cuckoo Vina centers for warranty (except for products with home warranty as prescribed in Regulations on where to repair WARRANTY products above).

The product must have a warranty card attached, the serial number on the product must match the serial number on the warranty card.

The warranty card must still have the warranty period and contain all information: model, serial number, customer name, date of purchase, etc. Or documents proving that the product is still under warranty.

Products are warranted: following the Product warranty period from the date of purchase. If the warranty card is lost or the warranty card is invalid, the product is warranted but not more than the Product warranty period plus 06 months from the date of manufacture. (manufacture date is printed on the product).

Accessories sold separately, not included with the product:

Type of accessories with warranty card: According to the period stated on the card.

Type of accessories without warranty card: 03 months from the date of purchase.

4. Out of Warranty policy

In cases where the product is out of warranty or damaged due to insects, flooding, lightning, or third-party product repair, and is not a manufacturer's fault, the Customer Service Department will charge a repair fee based on CUCKOO's price list.

In all Cuckoo rice cookers, the inner pot and the gasket of the pot are not covered by the warranty. The main reason is that Cuckoo rice cookers are cooked using high-heat technology, and some models have pressure, so when the inner pot has small scratches, it can lead to peeling off the non-stick coating of the pot. Similarly, for the gasket, the main reason is that the user does not clean it properly after use, the dirt sticks to the gasket, so when cooking, it is easy to warp, causing steam to escape, not ensuring cooking quality.